"Infor CRM Epiphany helps leading European mobile operator to increase customer satisfaction, retention and inbound query resolution.
Infor has announced that Turkcell, Turkey’s largest mobile phone operator and Europe’s second largest GSM operator, has won the Gartner CRM Excellence Award 2007 for Europe, Middle East and Africa (EMEA). The award marks the eighth time an Infor customer has been recognised by IT analyst firm Gartner for excellence in CRM.
Turkcell was singled out for its successful deployment of Infor CRM Epiphany which has dramatically improved interaction with Turkcell’s 31.8 million customers. Infor CRM Epiphany is a comprehensive, market-leading solution for integrated marketing, sales, service and analytics, focused on meeting the business-specific needs of customers."
More:INFOR customer Turkcell honoured with Gartner CRM excellence award 2007 - 30 Mar 2007